Privacy Policy for Latte Love

Effective Date: July 15, 2025

1. Introduction

Welcome to Latte Love (“we,” “us,” “our”). We are committed to protecting the privacy of our guests (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.latteloveri.com), use our mobile application, order from us online, or use our guest services like the loyalty program and gift cards.

Disclaimer: This document is a template and does not constitute legal advice. We strongly recommend that you consult with a qualified legal professional to ensure this policy is complete and compliant for your specific business needs and jurisdiction.

2. Information We Collect

We may collect information about you in a variety of ways. The information we collect on our website and through our services includes:

A. Personal Data You Provide to Us

Contact Information: When you use our website’s contact form, we collect your name and email address.

Online Ordering Information: When you place an order through our Toast Online Ordering platform, we collect information necessary to fulfill your order, such as your name, email address, phone number, and order details. Payment information (like credit or debit card numbers) is processed securely by Toast, our point-of-sale provider.

Loyalty Program & Gift Cards: When you sign up for our "Love Club" loyalty program or purchase a gift card through Toast, we collect personal information such as your name, email, phone number, and transaction history to manage your account and rewards.

B. Information Collected Automatically

Usage Data: Like most websites, we may automatically collect information your browser sends whenever you visit our site, such as your computer's IP address, browser type, the pages of our site that you visit, the time and date of your visit, and other diagnostic data.

Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are used to enhance your experience, such as remembering your preferences or items in an ordering cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Fulfill and manage your online orders.

Administer your loyalty account and provide you with rewards.

Process gift card transactions.

Respond to your comments, questions, and provide customer service.

Send you marketing and promotional communications, should you opt-in to receive them.

Monitor and analyze usage and trends to improve our website and your experience.

Prevent fraudulent transactions and enhance the security of our services.

4. Sharing of Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

With Our Service Provider, Toast: Our business is powered by Toast, Inc. When you place an order, join our loyalty program, or buy a gift card, your information is shared with Toast to process the transaction. Toast’s use of your personal information is governed by their own privacy policy, which we recommend you review.

For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of our guests or the public.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Your Rights and Choices

You have certain rights and choices regarding the information we collect from you:

Marketing Communications: You can opt-out of receiving promotional emails from us by following the “unsubscribe” link in those emails.

Loyalty and Order Information: You may review or change your information for your online ordering or loyalty account by logging into your account settings.

Cookies: You may control or limit how we and our partners use cookies through your browser settings.

7. Children's Privacy

Our services are not intended for or directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the form on our website.